PRACTICE POLICY

Our pediatricians and neonatologists are hospital based and therefore have limited days in the office each month. We appreciate your patience and understanding with our limited availabilities. 

Consequently, we do not provide routine care for children as we function as consultants or “specialists”. All primary care (check ups, colds, growth and developmental checks) should continue to be provided by a family doctor.

Due to hospital scheduling reasons, bookings more than 3 months in advance may require families to call in 2 months prior to the intended appointment date to book their appointment (i.e. call in May to book a July appointment)

Please provide 24 hours advance notice for any cancellations.

No shows for initial consultations will not be rebooked, and a letter will be sent back to your referring provider notifying them of the no show.

First no show or late cancellation fee with less than 24 hours notice is $100

Second no show or late cancellation will result in being discharged from the clinic

Patients arriving 20 minutes past their appointment time may not be seen.

To prevent further spread of infection and protect vulnerable patients from getting sick, we ask that patient self-screen for symptoms before attending their appointment

When you are in the office, we will ask you to disinfect your hands with alcohol once you enter the office.  Masks are encouraged if you have respiratory symptoms.

We would prefer traditional correspondence via telephone or in person.

Any medical or clinical concerns should be addressed with your child’s pediatrician directly.

Email should be used to communicate with the office for administrative purposes only.

During muddy/wet/snow season, in order to keep our office safe and clean for children, we ask that family (both parent and child) remove their outdoor footwear upon entering the office.  

You may bring an indoor pair of footwear (e.g. slippers) to change into, or simply wear your socks. 

All of our Paediatricians and Neonatologists are affiliated with Medical Universities and Hospitals; teaching medical students and residents is an important part of our medical practice.  Occasionally we will have learners work with us in the office. We encourage our families to support medical education by allowing these trainees to participate in your care. Should you have any concerns, please do not hesitate to notify us.

Fees in accordance with Ontario Medical Association (OMA) Suggested Form Fees 2026

Disability Tax Credits – Physician hourly rate with $150 minimum fee

Prescription Refills - $25.80

Attending Physician Statement (eg Life/ Disability Insurance Application) – Physician hourly rate with $160 minimum

Sick note - $26

CAS medical report - $252