PRACTICE POLICY

Patients are seen by appointment only, we do not accept walk-ins.

Notice for cancelling an appointment must be given 48 hours in advance of the appointment otherwise it will be considered a missed appointment or cancellation

Missed appointments or cancellation will be charged a fee of $100

Patients arriving 20 minutes past their appointment time will not be seen.

We would prefer traditional correspondence via telephone or in person.

Any medical or clinical concerns should be addressed with your child’s pediatrician directly.

Email should be used to communicate with the office for administrative purposes only.

During muddy/wet/snow season, in order to keep our office safe and clean for children, we ask that family (both parent and child) remove their outdoor footwear upon entering the office.  

You may bring an indoor pair of footwear (e.g. slippers) to change into, or simply wear your socks. 

All of our Paediatricians and Neonatologists are affiliated with Medical Universities and Hospitals; teaching medical students and residents is an important part of our medical practice.  Occasionally we will have learners work with us in the office. We encourage our families to support medical education by allowing these trainees to participate in your care. Should you have any concerns, please do not hesitate to notify us.